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Would you like to work from home answering inbound calls from people who want to make a pledge or donation?  Are you looking for a flexible schedule that will allow you to set your own schedule and work your own hours?  Are you leaning more towards a non-stressful work from home job?

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If you answered yes to any one of these questions then ACD Direct may be just what you are looking for.

ACD Direct was established back in May of 2003 as a virtual call center.  Their clients include PBS (Public Broadcasting Service) stations, NPR (national public radio) stations, charities, and other fundraising organizations.  They hire independent contractors to work from their home office performing customer service as they take these calls.  If you are in need of work that you will enjoy doing, apply to ACD Direct.  They are looking for people to work from home right now.

ACD Direct Now Hiring for Their Winter Campaign Project – 2015

ACD Direct is currently seeking experienced customer service professionals for their 2015 Winter Campaign Project.  The project is projected to begin the last week of November; however, this project may begin as soon as you are certified based on client need at the time certification is complete and continue strong through late December.  Historically, this project has proven to be one of the busiest campaigns which in turn can produce a larger earning potential.  While this project will end on December 31st, they are always looking to pair future projects with those agents that are most competitive and active during previous projects.

As an Independent Contractor with ACD Direct, you will be providing your skills, expertise and service to the clients they represent.

What is ACD Direct looking for in an independent contractor?

They are looking for those who consider themselves among the best of the best in the customer service industry to help answer inbound calls from their client’s enthusiastic callers.

How long will it take for me to hear back from ACD Direct?

Those selected to certify will be notified via email and onboarding can take as little as 48 hours after being invited to a project.

When should I apply?

While online certification is still open for submissions, test calls for the Winter Project are expected to begin on October 15th, 2015.  Key candidates will be those who are motivated to become certification ready, no later than November 15th, 2015.  There is a certification hotline for those who have already handled their certification fee that you can reach by phone at this number:  844-244-8497.

How much will I make with ACD Direct?

ACD Direct does not pay an hourly rate unless their client offers Shift Insurance Incentives.  Please keep in mind that this only happens on occasion.  ACD Direct pays their independent contractors to pay per minute of talk time.  There are a few tips on how you can earn more with ACD Direct by going to the article page of here and reading the post, “Review of ACD Direct” and subheading, “How to Earn More“.

Why do I recommend ACD Direct?

As I stated earlier, ACD Direct callers are not irate or upset when they call because their purpose is to donate and give funds to a cause, charity, or organization that they have an interest in or feel passionate about.  Some of the callers may even thank you for taking their calls.  That is why it will make it an enjoyable experience for you and the more you enjoy your job, the more likely are to stick with it.

If you have any additional questions about ACD Direct, make sure that you contact them via email at  If you are ready to get on board with ACD Direct, make sure that you register by going to their official website here.

If you have worked for ACD Direct or have an interest in doing so, make sure you leave me your comments below.

You can also watch Catrice who works for ACD Direct and what her experience is like below.


Dottie Ellis · September 8, 2016 at 10:39 pm

I have admitted my Resume with I have been a Customer Service Representative for 7 years and really interested by the type of calls that are received. I left a message about the cost of the Certification fee. Hope to here from ACD Direct about joining the team.

Thank you,

Dottie Ellis

brookelyn39 · August 23, 2017 at 2:07 pm

Hello, I would like more information. Thank you

Marcia A Miller · April 6, 2018 at 10:43 pm

Is ACD direct still hiring??

    aw1219 · April 12, 2018 at 3:22 pm

    Yes they still are. You can apply online and read more about being an agent here.

Debbie Moore · April 23, 2018 at 3:02 pm

How com this is not updated to 2018 and procedures now?

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